All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to the high volume of orders that shipping couriers are receiving, there may be delays that are outside of our control.

Typical estimated shipping times are between 7-15 business days. These times are estimated and indicative, depending on the circumstances may be shortened or lengthened, never more than 30 working days.

Shipping protection

Customers who have the shipping protection on their purchase, are covered and have the option to claim a full refund of their purchase or a new order for free as long as the following events occur:

-Orders that have been lost on the delivery route (tracking shows errors, no movement, the company does not know the location of the package..etc).

-Orders delivered to wrong or incorrect addresses by the delivery company.

-Orders that are stolen during delivery.

-Orders that arrive broken, damaged, unusable or defective due to transit.

Orders in which the tracking and transport company confirms delivery at the place established by the customer are not covered under any circumstances.

Shipping Rates and Estimates

We offer free shipping for orders exceeding 100 USD. Please note that this threshold may vary throughout the year based on current promotions and other factors.

Additionally, we provide a paid shipping option, which offers priority processing. 

The delivery timeframe for both shipping options ranges from 7 to 14 business days. However, due to factors such as high demand, there may be delays. We appreciate your understanding and patience.